Terms And Conditions

Terms and Conditions

Effective Date: May 15, 2025

Last Updated: May 15, 2025

1. Introduction

Welcome to LioraMart, your trusted food and grocery delivery platform in Bahrain. By accessing or using our services, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our platform.

2. Definitions

"Platform" refers to the LioraMart website and mobile application.
"User" refers to any individual or entity using LioraMart services.
"Vendor" refers to businesses registered on LioraMart to sell food and grocery items.
"Order" refers to any purchase made through the platform.

3. User Registration & Account

Users must be 18 years or older to register.
Users must provide accurate and complete information during registration.
Users are responsible for maintaining the confidentiality of their account credentials.

4. Vendor Registration & Responsibilities

Vendors must provide valid business licenses and comply with Bahrain’s regulations.
Vendors are responsible for product quality, pricing, and availability.
Vendors must ensure timely order fulfillment and delivery.

5. Ordering & Payments

Orders are confirmed upon successful payment via available methods.
Prices are displayed in Bahraini Dinar (BHD) and include applicable taxes.
LioraMart reserves the right to cancel orders due to unforeseen circumstances.

6. Delivery & Refund Policy

Delivery times may vary based on location and vendor availability.
Users must inspect delivered items upon receipt.
Refunds are issued for damaged, incorrect, or missing items, subject to verification.

7. Cancellation Policy

Users may cancel orders before processing by the vendor.
Vendors may cancel orders due to stock unavailability or operational issues.

8. Intellectual Property

All content, logos, and trademarks on LioraMart are protected and may not be used without permission.

9. Limitation of Liability

LioraMart is not liable for vendor-related issues, including product quality or delays.
LioraMart is not responsible for third-party payment failures.

10. Privacy & Data Protection

User data is collected and processed in accordance with Bahrain’s data protection laws.
LioraMart does not share personal information with unauthorized third parties.

11. Amendments & Updates

LioraMart reserves the right to modify these Terms and Conditions at any time.
Users will be notified of significant changes via email or platform notifications.

12. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of Bahrain.
Any disputes shall be resolved through negotiation, mediation, or arbitration as per Bahraini legal procedures.

13. Contact Information

For inquiries, please contact support@lioramart.com.