Cancelation Policy

Cancellation Policy | LioraMart

Cancellation Policy

Effective Date: May 15, 2025

Last Updated: May 15, 2025

1. Introduction

At LioraMart, we strive to provide a seamless shopping experience. This Cancellation Policy outlines the terms and conditions under which orders may be canceled by users, vendors, or LioraMart.

2. Order Cancellation by Users

Users may cancel an order before it is processed by the vendor.
Once an order is confirmed and dispatched, cancellation is not permitted.
Refunds for canceled orders will be processed as per our Refund Policy.

3. Order Cancellation by Vendors

Vendors may cancel an order due to stock unavailability or operational issues.
Users will be notified immediately in case of vendor-initiated cancellations.
Refunds for vendor cancellations will be processed within 5-7 business days.

4. Order Cancellation by LioraMart

LioraMart reserves the right to cancel orders in cases of fraudulent transactions or policy violations.
Users will be informed of such cancellations via email or platform notifications.
Refunds for LioraMart-initiated cancellations will be processed promptly.

5. Non-Cancelable Orders

Orders containing perishable items (fresh produce, dairy, frozen goods) cannot be canceled after confirmation.
Orders placed during promotional events or with special discounts may not be eligible for cancellation.

6. Cancellation Fees

Orders canceled after processing may be subject to a cancellation fee.
Cancellation fees, if applicable, will be deducted from the refund amount.

7. Amendments & Updates

LioraMart reserves the right to modify this Cancellation Policy at any time.
Users will be notified of significant changes via email or platform notifications.

8. Contact Information

For cancellation inquiries, please contact support@lioramart.com.